From 1a819df94f11f119d54fe3d74c5f62b4505b7624 Mon Sep 17 00:00:00 2001 From: Kevin Fenzi Date: Jan 02 2024 10:12:58 +0000 Subject: Delete bugzilla sync sop, no longer needed. This has all been moved to toddlers, so any info about it can go in a toddler SOP. The scripts, hosts, and people mentioned here haven't been valid for a long time. ;) See also https://pagure.io/infra-docs-fpo/issue/27 Signed-off-by: Kevin Fenzi --- diff --git a/modules/sysadmin_guide/pages/bugzilla.adoc b/modules/sysadmin_guide/pages/bugzilla.adoc deleted file mode 100644 index f99d524..0000000 --- a/modules/sysadmin_guide/pages/bugzilla.adoc +++ /dev/null @@ -1,116 +0,0 @@ -= Bugzilla Sync Infrastructure SOP - -We do not run bugzilla.redhat.com. If bugzilla itself is down we need to -get in touch with Red Hat IT or one of the bugzilla hackers (for -instance, Dave Lawrence (dkl)) in order to fix it. - -Infrastructure has some scripts that perform administrative functions on -bugzilla.redhat.com. These scripts sync information from FAS and the -Package Database into bugzilla. - -== Contents - -* <<_contact_information>> -* <<_description>> -* <<_troubleshooting_and_resolution>> - -== Contact Information - -Owner:: - Fedora Infrastructure Team -Contact:: - #fedora-admin -Persons:: - abadger1999 -Location:: - Phoenix, Denver (Tummy), Red Hat Infrastructure -Servers:: - (fas1, app5) => Need to migrate these to bapp1, bugzilla.redhat.com -Purpose:: - Sync Fedora information to bugzilla.redhat.com - -== Description - -At present there are two scripts that sync information from Fedora into -bugzilla. - -=== export-bugzilla.py - -`export-bugzilla.py` is the first script. It is responsible for syncing -Fedora Accounts into bugzilla. It adds Fedora packages and bug triagers -into a bugzilla group that gives the users extra permissions within -bugzilla. This script is run off of a cron job on FAS1. The source code -resides in the FAS git repo in `fas/scripts/export-bugzilla.*` however -the code we run on the servers presently lives in ansible: - -.... -roles/fas_server/files/export-bugzilla -.... - -=== pkgdb-sync-bugzilla - -The other script is pkgdb-sync-bugzilla. It is responsible for syncing -the package owners and cclists to bugzilla from the pkgdb. The script -runs off a cron job on app5. The source code is in the packagedb bzr -repo is -`packagedb/fedora-packagedb-stable/server-scripts/pkgdb-sync-bugzilla.*`. -Just like FAS, a separate copy is presently installed from ansbile to -`/usr/local/bin/pkgdb-sync-bugzilla` but that should change ASAP as the -present fedora-packagedb package installs -`/usr/bin/pkgdb-sync-bugzilla`. - -== Troubleshooting and Resolution - -=== Errors while syncing bugzilla with the PackageDB - -One frequent problem is that people will sign up to watch a package in -the packagedb but their email address in FAS isn't a bugzilla email -address. When this happens the scripts that try to sync the packagedb -information to bugzilla encounter an error and send an email like this: - -.... -Subject: Errors while syncing bugzilla with the PackageDB - -The following errors were encountered while updating bugzilla with information -from the Package Database. Please have the problems taken care of: - -({'product': u'Fedora', 'component': u'aircrack-ng', 'initialowner': u'baz@zardoz.org', -'initialcclist': [u'foo@bar.org', u'baz@zardoz.org']}, 504, 'The name foo@bar.org is not a -valid username. \n Either you misspelled it, or the person has not\n registered for a -Red Hat Bugzilla account.') -.... - -When this happens we attempt to contact the person with the problematic -mail address and get them to change it. Here's a boilerplate message: - -.... -To: foo@bar.org -Subject: Fedora Account System Email vs Bugzilla Email - -Hello, - -You are signed up to receive bug reports against the aircrack-ng package -in Fedora. Unfortunately, the email address we have for you in the -Fedora Account System is not a valid bugzilla email address. That means -that bugzilla won't send you mail and we're getting errors in the script -that syncs the cclist into bugzilla. - -There's a few ways to resolve this: - -1) Create a new bugzilla account with the email foo@bar.org as -an account at https://bugzilla.redhat.com. - -2) Change an existing account on https://bugzilla.redhat.com to use the -foo@bar.org email address. - -3) Change your email address in https://admin.fedoraproject.org/accounts -to use an email address that matches with an existing bugzilla email -address. - -Please let me know what you want to do! - -Thank you, -.... - -If the user does not reply someone in the cvsadmin group needs to go -into the pkgdb and remove the user from the cclist for the package.