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@@ -24,8 +24,17 @@
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* At the first progress check, we will set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+1[C: Progress check 1] tag.
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* If we do not hear from Jane in sometime, such as two weeks, we do a second progress check and set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+2[C: Progress check 2] tag.
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* If we do not hear from Jane again, say for another two weeks, we do a third and final progress check. We set the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Progress+check+3+-+Final[C: Progress check 3 - Final] tag.
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+ ** If we don't get a response in the next 7 days, We would tell her that we've not seen activity and we'll have no choice to close the ticket.
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+ ** Closing the ticket is only a formal and operational to ask, then if Jane like, they can get in touch again with us using the various communication channels, Provide in this SOP.
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* If we do not hear from Jane here also (so, in total for about 6 weeks), we assume that Jane is inactive and close the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+User+unresponsive[S: User unresponsive] tag.
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- Some infrastructure in Fedora requires Jane to be part of a team or group on the Fedora Account System. We will give her temporary membership to the link:https://admin.fedoraproject.org/accounts/group/view/fedora-join[fedora-join FAS group] if required. This can be requested by setting the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+needed[C: Temporary membership needed] tag to the ticket. After discussing the situation, if temporary membership to the FAS group is given, we will mark the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=C%3A+Temporary+membership+approved[C: Temporary membership approved] tag.
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- As Jane learns about the community, she will hopefully find tasks and teams that interest her. When she has joined a team, she has become a contributing Fedora community member! We mark the ticket as link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+I+am+Fedora[S: I am Fedora] to celebrate this.
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- Finally, when Jane feels that she no longer needs our help, we can close the ticket.
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- If, due to certain circumstances, Jane decides to give up on her efforts to contribute to the Fedora community we will close the ticket with the link:https://pagure.io/fedora-join/Welcome-to-Fedora/issues?tags=S%3A+The+user+give+up[S: The user give up] tag.
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+
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+ === How the TEAM manage this workflow
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+
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+ The TEAM have a few Scripts to accomplish this task and verify user's activity:
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+
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+ 1. https://github.com/pypingou/fedora-active-user
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+ 2. https://pagure.io/fedora-join/Fedora-Join/blob/master/f/scripts
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hhlp
commented 4 years ago
Add Additional Information about tag progress chech 3 and Script provides by the TEAM