From b204b47cbf80037183efff338a3ecaa61b044b84 Mon Sep 17 00:00:00 2001 From: Michal Konečný Date: Feb 10 2022 12:00:34 +0000 Subject: [PATCH 1/2] Update README Adds link to tickets guide and explanation of ticket priorities. Signed-off-by: Michal Konečný --- diff --git a/README.rst b/README.rst index 6d4bc01..bce108e 100644 --- a/README.rst +++ b/README.rst @@ -3,9 +3,14 @@ Fedora Infrastructure Welcome! This is the Fedora Infrastructure Pagure project. -issues against this project are for issues in Fedora Infrastructure. +This project is mainly used as ticket tracker for Fedora Infrastructure. -git repo of this project is misc scripts and tools for Fedora +If you want to know how the tickets are processed by Fedora Infrastructure Team +look at: + +https://docs.fedoraproject.org/en-US/infra/sysadmin_guide/tickets/ + +Git repo of this project is misc scripts and tools for Fedora If you are looking for the Fedora Infrastructure ansible repo, that is not here, look at: @@ -18,3 +23,43 @@ see: https://fedoraproject.org/wiki/Infrastructure/GettingStarted and https://fedoraproject.org/wiki/Infrastructure_Apprentice + + +Ticket priorities explained +--------------------------- + +The tickets in Fedora Infrastructure have Priority field which on this project +isn't used for priority and instead it's used for ticket workflow. Following +is the description of each priority: + +* URGENT + + This means that this ticket defines fire (something critical doesn't work) and + should be resolved ASAP. + +* Needs Review + + Default priority assigned to new ticket. This means that ticket is waiting for + review from Fedora Infrastructure Team. + + .. note:: We sometimes forgot to change the priority from default state. + +* Next meeting + + Ticket will be discussed on next meeting. + +* Waiting on Assignee + + Ticket is waiting on somebody to take it. If somebody is already assigned than + ticket is waiting for the assignee to finish the work. + +* Waiting on Reporter + + Ticket is waiting for reply from reporter. This is used to clarify some information + about the ticket or validation from reporter. + +* Waiting on External + + Ticket is waiting for work that needs to be done outside Fedora Infrastructure + team and which the team usually couldn't influence. For example waiting for + hardware replacement. From 9b5c343d4e19ae946637407315c9bba269e4a15b Mon Sep 17 00:00:00 2001 From: Michal Konečný Date: Feb 15 2022 09:22:15 +0000 Subject: [PATCH 2/2] Add link to day_to_day_fedora Signed-off-by: Michal Konečný --- diff --git a/README.rst b/README.rst index bce108e..5d9c05f 100644 --- a/README.rst +++ b/README.rst @@ -24,6 +24,10 @@ https://fedoraproject.org/wiki/Infrastructure/GettingStarted and https://fedoraproject.org/wiki/Infrastructure_Apprentice +For more info how to communicate with Fedora Infra Team, see: + +https://docs.fedoraproject.org/en-US/cpe/day_to_day_fedora/ + Ticket priorities explained ---------------------------