#9679 Cannot logon to Bugzilla.redhat.com using FAS
Closed: Invalid 3 years ago by sampsonf. Opened 3 years ago by sampsonf.

Describe what you would like us to do:


I got this error when trying to logon Bugzilla using FAS:
500 - Internal Server Error

Ipsilon encountered an unexpected internal error while trying to fulfill your request.

Please retry again.

If the error persists, contact the server administrator to resolve the problem.

But logon using BugzillaID is OK. So I filed a bug https://bugzilla.redhat.com/show_bug.cgi?id=1930496 then I got suggestions to file an issue here.

I can use FAS to access Ask.fedoraproject.org , and pagure.io .

I am using Firefox on macOS and Android, both give me same error.

When do you need this to be done by? (YYYY/MM/DD)


No specific timeframe, a I can using BugzillaID for access for now.

This happened to me in about 24 hours ago and still on going.


Metadata Update from @sampsonf:
- Issue close_status updated to: Invalid
- Issue status updated to: Closed (was: Open)

3 years ago

I fixed my issue by clear all browser Cache data in Firefox. After doing each in my Desktop Firefox and Android Firefox, both are working fine.

But interestingly, only using FAS access to Bugzilla is problematic during the past 24 hours. As access to ASK and pagure.io are normal for me using the same browsers.

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