Following user has locked his account by deleting his login credentials (facebook) without adding a new one. Is it possible to unlock his account please?
nickname: Fedoraemon user's mail: horizonbrave@gmail.com
Based on IRC context here, this was with ask.fedoraproject.org?
I don't see any way to delete you login credentials there.
Can you simply try and login again via facebook?
@zdenek changed the status to Closed
Closed
I didn't get any feedback from the user.
User provided following info:
"Credentials can be deleted from here: https://ask.fedoraproject.org/en/account/signin/?next=/en/account/signin/ I deleted all credential of my old account (fedoraemon) but forgot to create new ones, so I basically locked my self out of that account. I tried then to add the same facebook credentials from a newly created account but the two accounts didn't merge."
@zdenek changed the status to Open
Open
Right, can you ask them if they can create a Fedora account with the same email as in the original Ask account on https://admin.fedoraproject.org/accounts/ ? If not, we can send them an email to verify their identity.
Please follow the steps in https://pagure.io/fedora-infrastructure/issue/5549#comment-40550 and let us know if you have any problems.
@kevin changed the status to Closed