You might sort of be able to do it with a ticket template... just setup a template for the default ticket type.

I think though it will ask each person if they wish to use the template...

Can you see if this will work for you?

It can be added that way.
http://trac.edgewall.org/wiki/TracNotification
"Customizing the e-mail content".

Although I'm ro on fi-app,
I could maybe have a look over the next day\two,
and see what's where.

Possibly having it as a default comment in the email.

ok, feel free. ;)

if you can get a template.txt that looks good we can get it in place.

This has been sitting here a long time. ;)

Please re-open if there's template changes we should make.