#12310 Email address seems to already be associated with another account
Closed: Fixed 2 months ago by semeijn. Opened 2 months ago by semeijn.

I moved my e-mail address tim@semeijn.net from an unused FAS account (realgoat) to my active FAS account (semeijn). I receive the following error message when signing in to my active FAS account on pagure:

This email address seems to already be associated with another account and thus can not be associated with yours

Is this a matter of waiting for the next FAS sync or is manual action required to fix this?

Thanks in advance!

Best regards,
Tim Semeijn


Metadata Update from @zlopez:
- Issue assigned to zlopez
- Issue priority set to: Waiting on Assignee (was: Needs Review)
- Issue tagged with: Needs investigation, low-gain, ops

2 months ago

Everything is correct in FAS side and the sync is done when the user logs out and logs in, which I assume you are trying to do.

I assume that the user database in pagure is storing e-mails of users and it still has the e-mail set for old account. Let me look at the pagure database to check that.

I only see one user in pagure database with the mentioned e-mail and that is semeijn. The realgoat user doesn't even exist in pagure database.

So I don't see any reason for the error if you are using the semeijn user.

I logged in with the realgoat user in pagure (haven't before) and there was the tim@semeijn.net e-mail address listed as non-primary e-mail address. I removed it there and am able to login again with my semeijn user properly.

Metadata Update from @semeijn:
- Issue close_status updated to: Fixed
- Issue status updated to: Closed (was: Open)

2 months ago

Strange I didn't even saw the user in pagure database, maybe I missed it in some tables.

Metadata Update from @zlopez:
- Issue untagged with: Needs investigation
- Issue tagged with: low-trouble

2 months ago

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ops Status: Backlog