Hello, my name is Shaun Assam (FAS: sassam) and I live in Toronto, Canada. I'm a Technical Support Specialist, in the business for over 15 years, and have learned to understand the perception and expectations of the average end-user. I wrote Windows, Mac and Linux documentation for a small telecommunications company using MediaWiki and Joomla, with the focus on keeping the content easy to read for non-technical customers experiencing issues with web applications and internet connectivity.

When I started with the company there were only three Mac articles and a handful of how-to guides for Windows users that were vague, esoteric and lacked categorization. I saw the system could be greatly improved so I created a template for other authors contributing to the wiki, and initiated a set of standards to assure consistency. With these guidelines in place, we began to transform and grow the knowledge-base so content was concise, flowed for easy reading, and included screenshots for clarity. This implementation was a great success. Agents were able to answer and resolve customer issues faster, and customers had informative documentation allowing them to resolve basic issues themselves. I was lucky and delighted to work on such a project where I could teach and empower users to understand the tools literally available at their fingertips. Because of this, I would like to contribute to any desktop-related documentation to help end-users working, or adopting, Fedora as their primary operating system.

This enthusiasm and joy for helping my colleagues and clients is one of the reasons why I got involved in the Fedora community. Providing QA feedback for packages in testing, assisting with troubleshooting issues via Bugzilla (Bug #1340203, Bug #1409801, Bug #1446817), and contributing articles to the Fedora Magazine has been a pleasure and I look forward to contributing more in the future. To collaborate and meet in-person influential community members who are, like-wise, ardent about this open-source operating system would allow me to closely interact with the best in the industry. The community's philosophy, and culture of sharing and helping, is a literal reflection of how I live my life everyday.

I've never used AsciiDoc before today, but I've been reading the documentation and my experience with MediaWiki and HTML has made it easy to pick up the syntax. I've even began writing sample documentation to become better acquainted with it.

I thank you for your consideration and look forward to working more closely with a community dedicated in making Fedora the best Linux distribution.