Requesting $3,125.00 USD to pay Element Matrix Services (EMS) to add 200 more user accounts to chat.fedoraproject.org
chat.fedoraproject.org
For over a month, our Fedora Matrix homeserver is blocking new account registrations AND reactivating dormant accounts that are not active for more than a month. This results in a frustrating user experience for people who are either trying to use Matrix with FAS, or have not logged into Matrix for over a month and their account is set as inactive by EMS. Not ideal!
We need to resolve this issue, and either we do it with more funding or we stop offering :fedora.im Matrix accounts.
:fedora.im
This ticket is more than a funding request though. We also need to consider the overall sustainability of our spend on Matrix. In a sense, we are penalized for being successful with adoption of Matrix as a communication platform. We pay anywhere between $3-4 a user, which means every user with a :fedora.im account costs approximately $48/year at the most expensive end of the spectrum. We are hitting this issue now at 500 users, but if we keep being successful with Fedora Matrix adoption, our spend is only going to keep increasing if we continue on this same trajectory.
I reached out to our EMS sales rep who informed us that we have maxed out the 500 active monthly users. I requested a quote for bumping by 200 users. The first 100 users are billed at $3.25/user, and the second 100 users are billed at $3.00/user. This gives us the total amount of $3,125 USD for this spending request.
There is some important data to consider when voting on this request:
One of two outcomes:
Are there alternative hosting solutions to EMS that we could potentially consider? Either another Matrix hosting platform, or self-hosting Synapse on Fedora infra (or on AWS, etc.).
For some reason, the Fedora Discussion topic did not get auto-posted as a new comment here, but it exists and there is already discussion there.
@dcavalca wrote… Are there alternative hosting solutions to EMS that we could potentially consider? Either another Matrix hosting platform, or self-hosting Synapse on Fedora infra (or on AWS, etc.).
See the Fedora Discussion topic. I shared more thoughts on the option to self-host.
Discussed in our 2024-04-10 meeting.
The Council approved the following course of action:
There was a fifth point in the original proposal, which did NOT have enough time to gain consensus. It will be discussed in the Fedora Discussion topic:
Metadata Update from @amoloney: - Issue priority set to: None - Issue tagged with: In Progress
Closing this, as we responded to the immediate crisis, but for the record we're exploring other options with the Element folks -- there's ongoing work related to this still.
Metadata Update from @mattdm: - Issue close_status updated to: approved - Issue status updated to: Closed (was: Open)
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