From 5b46adf7f75d24e3d5cd7a07b3faeddb2b14f8ee Mon Sep 17 00:00:00 2001 From: Héctor Louzao Date: Mar 25 2020 12:17:36 +0000 Subject: Add it howto manage banned and delete account --- diff --git a/modules/ROOT/pages/mod_en.adoc b/modules/ROOT/pages/mod_en.adoc index fa3da11..917ab2c 100644 --- a/modules/ROOT/pages/mod_en.adoc +++ b/modules/ROOT/pages/mod_en.adoc @@ -4,6 +4,17 @@ It’s your role to help oversee the forum, ensuring that users and content are in line with FEDORA rules, guidelines and https://docs.fedoraproject.org/en-US/project/code-of-conduct/index.html[code of conduct]. The system comes with numerous tools to help you to accomplish this. +== Moderator responsibilities and guidelines == + +* Ensure Ask Fedora is free of spam. With only FAS login enabled, there should not be much spam on the forum. +* All questions, answers and comments must follow the Fedora code of conduct. +* Encourage users to be helpful and participate actively. +* Remind users of the guidelines listed above. +* Ensure that questions are tagged appropriately. +* Delete duplicate questions if they are exactly the same and have been posted by mistake. +* If questions are very similar in content, you may close the duplicate question but MUST leave a comment pointing to the original question. +* Do not close questions just because they are answered. Leave it open unless there are special circumstances that warrant closing. + Some common scenarios you can see and how each ones can be handled: == Basic Terms Used by Discourse (Nomenclature) @@ -21,6 +32,30 @@ When you notice a new user on the site (evidenced by a light-grey username inste Every User should Read the Start Here! first before Begin their Journey... +== Manage Banned and Delete Account(s) + +=== What to do + +* Verify that the user does not belong to any fedora team and is a real Spammer with +any of the scripts that the fedora team provides -> https://pagure.io/fedora-join/Fedora-Join/blob/master/f/scripts +* Open a Ticket in Fedora Infra TEAM -> https://pagure.io/fedora-infrastructure/new_issue +* Issue Ticket : Spamm Account in AskFedora +* Text of the Ticket : + +---- + +People use their FAS in ask.fedoraproject.org for Spamming, the System Detect the following Account/s for the same reason, so we proceeded to delete that one/s there: + +Username +Name +Email +Bio + +Could you Please delete/Block the Respective Account/s in -> FAS (Fedora Account System)… +---- + +* Add this information in askfedora.fp.o -> https://ask.fedoraproject.org/t/banned-and-deleted-accounts/3009 + == Helpful Users Some users, will go above and beyond what is expected. It is to your advantage to recognize these users and encourage them to keep doing what they do. Active helpful users may reach TL3, which allows them to help edit titles and change topic categories. Users can also be manually promoted to TL4, which grants them global edit privileges on any topic or post they can see. @@ -169,6 +204,23 @@ The goal here is for the community to be able to protect itself from the worst u Or you could disable it altogether, and go back to a world where every raised flag must be manually handled by an official mod, if that’s how you roll. But this is on by default. +=== What we do: + +* If a post is **clearly spam**, we flag it as spam. In this way the post will be hidden. +* If the user that created the post is crearly a fake user (i.e. there are no other legit +* If a post looks like spam, but we have **doubts** about the post, we warn the user using +** If there are not answers or the user posts other spam content, we silence the user and +*** Eventually: suspend the user + +AskFedora users can help in keeping the forum a spam free place by flagging posts, In this +way the moderators receive a report and can take action. + +If we spot that a silenced or suspended user spams other fedora channels, then we will tell +infra team in order to block the FAS account. + +If the moderators and admins have doubts and they would like to discuss posts or actions +to take, they can use the Staff category on AskFedora. + == The Difficult User NOTE: On most forums difficult users are rare. diff --git a/modules/ROOT/pages/spam.adoc b/modules/ROOT/pages/spam.adoc deleted file mode 100644 index 5b321d9..0000000 --- a/modules/ROOT/pages/spam.adoc +++ /dev/null @@ -1,24 +0,0 @@ -= Handling spam - -AskFedora authentication is based on FAS. This should mitigate a lot spammers, spam bots and so on. -But we know: spam could happen everywhere. - -== What we do - -* If a post is **clearly spam**, we flag it as spam. In this way the post will be hidden. -* If the user that created the post is crearly a fake user (i.e. there are no other legit posts from this user) we suspend the user - -* If a post looks like spam, but we have **doubts** about the post, we warn the user using a private message (PM) -** If there are not answers or the user posts other spam content, we silence the user and we send a warn -*** Eventually: suspend the user - -AskFedora users can help in keeping the forum a spam free place by flagging posts. In this way the moderators receive a report and can take action. - -If we spot that a silenced or suspended user spams other fedora channels, then we will tell infra team in order to block the FAS account. - -If the moderators and admins have doubts and they would like to discuss posts or actions to take, they can use the Staff category on AskFedora. - -== Useful resources - -* https://meta.discourse.org/t/discourse-moderation-guide/63116#heading--inappropriate-content -* https://meta.discourse.org/t/discourse-moderation-guide/63116#heading--difficult-user